Frequently Asked Questions
Everything you need to know about your Florence and the Machine shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I ensure I choose the right size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements for bust, waist, and hips to ensure a perfect fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Customs duties and taxes are calculated at checkout so there are no hidden fees upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.
Are your garments ethically produced?
Sustainability is at our core. We work exclusively with certified factories that ensure fair wages, safe working conditions, and reduced environmental impact.